Refund policy

We offer a 30-day return policy — you have 30 days from the time you receive your order to request a return.

To qualify, your item needs to be in the condition you received it: unworn or unused, with tags still attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To begin a return, email us at support@dovervale.com.

Return shipping costs are your responsibility. Once we've received and inspected the item, we'll process your full refund. Please send us the tracking number so we know when it's on its way back to us.

For any return-related questions, reach out to support@dovervale.com anytime.

Damages and issues
Check your order as soon as it arrives, and let us know right away if anything's defective, damaged, or not what you ordered, so we can sort it out.

Can I cancel after I've paid?
Get in touch and we'll do what we can, but we can't promise a cancellation — orders get sent to the warehouse almost immediately. If it's already been processed or shipped, you'll need to return it instead.

Exceptions / non-returnable items
A few items can't be returned: perishables (food, flowers, plants), custom or made-to-order pieces, and personal care items (like beauty products). We also don't accept returns on hazardous materials or flammable items. Reach out if you're unsure whether your item qualifies.

Sale items and gift cards can't be returned either.

Exchanges
Rather than a direct exchange, the quickest option is to return what you have, and once that's approved, place a new order for what you actually want.

European Union 14-day cooling-off period
If your order is shipping to the EU, you have the right to cancel or return it within 14 days for any reason, no justification needed. The same conditions apply — item unworn/unused, tags on, original packaging, with proof of purchase.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days, though your bank may take a little longer to post it. If it's been more than 15 business days since approval and you still haven't seen it, email support@dovervale.com.

Please allow 3-5 business days to process returns once we've received the package.